Customer Video Refunds Requirements

Want to score a free LuxLuxe wig with a review? Here's how!

Simply film a video of you unpacking and reviewing our product. Make sure the video has proper lighting and quality – if all criteria are met, we'll refund your purchased item! (For items up to $70)

step 01

Make an order

Must feature a wig from our store (

step 02

Create Video

Video must show unpacking of the product, display of the packaging, and trying it on It must include review (things like the wig's feel, fit, cap size, comfort, and/or lace)

step 03

Publish Video

Upload the video to your IG profile and make sure to tag us @luxluxehair and use hashtag #myunpackingLL

step 04

Video Revision

Send us a DM to let us know about your video and you might get a full refund!

Requirements for video:

  1. Quality: from 720p in vertical position
  2. Sizing: 1080 pixels x 1920 pixels
  3. Timing: the video should be at least 30 seconds long
  4. Light: make sure you and the product are clearly visible, no dim light
  5. Sound: Voiceover and clear sound/ subtitles

Your Videos

We are waiting for your videos

** The Video Creator shall grant the Brand the right to share the video organically and paid across the Brand’s owned and operated social media platforms (Instagram, Facebook, TikTok, Amazon Posts, and Pinterest).

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